Transaction Description：
1. How long does it take to get to buy coins to the wallet?
Received within 5 minutes after successful payment. In case of network delays, please wait 5-10 minutes. Please contact support if there are any issues.
2. How soon will the exchange arrive in the account?
Exchange usually arrive within 24～48 hours.Please confirm that you have received the funds Delays may occur at peak hours. Please contact support if there are any issues.
3. What if an exchange fails
Please confirm whether your exchange account is correct. Please contact support if there are any issues.
Wallet Description:
Recharge the multiple currencies, no conversion between the currencies, only displayed in accordance with the currency in circulation during the game, and only one currency can be used for a single bet.
There are 4 types to distinguish the money in the game: Account Balance, Refund, Bonus Balance and Total Wallet.
Account Balance: This refers to the wallet where the amount you recharge goes into.
Refund: This refers to the result that goes into the Refund when you place a bet using the Account Wallet. When the minimum Refund amount is met, the money from the Refund can be directly Refunded to the bank account you have tied to the app. Which means, if you place a bet using money from your Account Balance during a round of the game and win, the amount you bet in that round will be Refunded here.
Bonus Balance: The Bonus given by the system goes to the circulating currency of the Bonus Balance and each of them can be settled separately if the turnover requirements are met. The winnings can be exchange if you reach a valid betting amount that corresponds to the winnings. And if you do or do not meet the effective bet amount, it will be shown on the progress bar. Your bonus can be used in Slots, Fishing and Table Games!
Total Wallet: A summary of the three types above.
The order of debit is Account Balance ->Refund->Bonus Balance. Which means when you place a bet, the system will first deduct the money inside the Account Balance; if the Account Balance is zero, the money inside the Refund will be deducted; if the Refund is zero, the money inside the Bonus Balance will be deducted.
Special Settlement Rules
1.When the balance of the Account Balance is less than the bet value, it will be deducted from the Refund, such as bet = 100, the Account Balance is 60, and the Refund is 40+, then the Account Balance - 60, and the Refund - 40.
Settlement
a. Player wins 50, then Refund + 50, Account Balance + 0
b. Player wins 500, the Refund is +500 and the Account Balance +0
2.When the balance of the Account Balance is less than the bet value, it will be deducted from the Refund, and when the Refund is also less than the bet value, it will be deducted from the Bonus Balance, e.g. bet = 100, the Account Balance is 60, the Refund is 10, and the Bonus Balance is 30+, then the Account Balance - 60, the Refund - 10, and the Bonus Balance - 30
Settlement
a. Player wins 50, the proportional settlement will be +35 for the Refund and +15 for the Bonus Balance, and the corresponding proportional amount of turnover will be added to the Bonus Balance.
b. Player wins 800, proportional settlement, then the Refund +560, Bonus Balance +240, in the Bonus Balance also add the corresponding proportion of the amount of turnover.